Terms & Conditions

VEEMO TERMS AND CONDITIONS

ENVO Drive Systems Inc. (d.b.a Veemo)

1685 Ingleton Ave, 

Burnaby, B.C. V5C 3V6

  1. General Conditions

 

Use of services and products on this website is governed by the ENVO DRIVE SYSTEMS General terms and conditions of services and products By using services and products offered on this website, you agree to the general and specific terms and conditions of use.

At ENVO, we are on a mission to create healthier communities and promote environmental sustainability through innovative transportation solutions. We believe in working together to build a better future and strive to ensure fairness and transparency in all our interactions. While we are committed to delivering exceptional service, we acknowledge that there may be limitations and imperfections along the way. That’s why it’s important to carefully read and understand our Terms and Conditions outlined below. By placing an order, you agree to the Privacy Policy, and the Terms and Conditions outlined in this document. Thank you for supporting our vision and joining us on this journey toward a sustainable future.

  1. Understanding Veemo

Veemo is a built-to-order product, meaning that each unit is made specifically for you. Due to the high cost of logistics and transportation, it is essential that you fully understand the suitability of this product for your needs or the needs of the intended user before making a purchase.

Test Rides and Learning Opportunities

  • Local Test Rides: If there is a Veemo dealer near you, we strongly encourage you to contact them to arrange a test ride. Experiencing the Veemo firsthand will help you determine if it meets your expectations.

  • Veemo Ambassadors: In areas where Veemo Ambassadors are present, you can reach out to them for detailed product insights or to arrange a test ride. Ambassadors are knowledgeable and ready to assist with any questions you may have.

  • Visit Our Headquarters: You are welcome to visit our headquarters in Vancouver to test ride a Veemo. This can be an excellent opportunity to gain a thorough understanding of its features and functionality.

  • Online Resources: Take advantage of the extensive materials we provide, including detailed product specifications, instructional guides, and demonstration videos available on our website and YouTube. Reading user reviews can also provide valuable insights into the experiences of current Veemo owners.

You can also contact us at https://veemo.ca/pages/contact to learn more about what test ride opportunities are available for you.

Street & Bike Lane Legality

  • Veemo is designed to be legal for use in bike lanes across North America and Europe. However, your local laws and regulations may vary. It is your responsibility to inquire with your local authorities to ensure compliance with regional requirements.

  • Consider factors such as speed limits, road-sharing rules, and helmet requirements to ensure you can safely and legally operate the Veemo in your area.

Specifications and Performance Guarantee

The specifications for your Veemo, as listed on Veemo.ca, reflect the intended design and performance of the vehicle at the time of purchase. However, due to various factors—including but not limited to changes in regulations, supply chain limitations, and safety-related issues—the specifications of your Veemo may differ slightly from those displayed on the website. Veemo reserves the right to modify or update specifications without prior notice.

One important consideration for Veemo's design is its bike lane-friendly features, which include a narrow track width that enables it to navigate urban environments with ease. However, this design feature can result in stability issues at higher speeds or in windy conditions. It's important to understand that while Veemo is optimized for urban commuting, certain design choices may impact performance in specific scenarios.

This document, including these specifications and terms, serves as a purchase agreement between you and Veemo. By accepting these terms, you acknowledge that your Veemo may not have the exact specifications as those presented on the website, and that any variations are not grounds for return or warranty claims.

Feel free to communicate full details with our team for a confident purchase.

Range

The range of the Veemo's electric assist depends on a variety of factors, and real-world conditions may lead to significant variations in the distance you can travel on a single charge. Under ideal conditions—such as riding on flat roads with no wind, a low rider weight, high tire pressure, and using Level 1 electric assist—Veemo’s electric assist can allow for a range of more than 100 km (62 miles). However, various external factors can have a substantial impact on the vehicle's range, including:

Terrain: Steeper hills or frequent elevation changes will reduce range.

Wind: Headwinds or crosswinds will increase resistance and reduce battery life.

Rider Weight: Heavier riders or cargo will drain the battery more quickly.

High performance rides: Higher levels of electric assist (Level 5) will consume more power.

Use of Throttle: Frequent use of the throttle will further reduce range.

Temperature: Extreme temperatures (Specifically cold and freezing) can negatively affect battery performance and overall range.

Given these factors, your Veemo's range may differ from the ideal maximum, especially under challenging riding conditions. 

For users seeking extended range, additional batteries can be purchased separately and easily swapped out, allowing you to extend your ride duration as needed. For most daily commutes, the battery included with your Veemo will be sufficient to meet your needs. However, if you frequently encounter challenging conditions, you may want to consider purchasing extra batteries for added flexibility.

By purchasing and using your Veemo, you acknowledge that the range can vary significantly based on your specific riding conditions and that no guarantees are made regarding the exact range you will achieve.

By taking the time to research, test, and evaluate Veemo thoroughly, you can make an informed decision and ensure that it is the right solution for your mobility needs. If you have further questions, feel free to contact our customer support team, who are always ready to assist you.

  1. Payment Options, Duties & Taxes

Payment Options

Veemo offers multiple payment options to suit your needs. You can choose to pay in full at the time of purchase or take advantage of our financing options to spread the cost over manageable installments. Financing availability and terms may vary depending on your location and credit eligibility.

Financing

Financing is a great way to make your Veemo purchase more accessible. If you’re interested in financing, please reach out to our team for more details on available plans, rates, and requirements. Our team is happy to guide you through the process and answer any questions you may have.

Duties and Taxes

Additional duties, taxes, or import tariffs may apply based on your shipping address. These charges are determined by your local customs authorities and are the responsibility of the customer. Please check with your local customs office for more information on potential costs.

Contact Us

If you have any questions about payment methods, financing options, or additional fees, please don’t hesitate to contact us. Our team is here to help ensure your Veemo purchase experience is smooth and hassle-free.

  1. Production and Delivery

Veemo is a made-to-order product. Initiating production of a made-to-order Veemo requires a committed and paid order. The estimated delivery date of your Veemo depends on our current inventory status in different regions. For your convenience, you may have the option to pick up your Veemo from a nearby Envo dealer if inventory is available at that location. To explore this option, or to find out more about your estimated delivery timeline, please contact us and we can let you know the current availability of Veemo in various locations. While we strive to meet the estimated time frames, we cannot guarantee specific delivery dates. We will keep you updated throughout the production and shipping process and provide tracking information once your Veemo has shipped. Please note that this is only an estimate, as factors beyond our control, such as supply chain disruptions, may affect the final delivery date. If the delivery of your Veemo exceeds the estimate Envo provides, you will be compensated with a delivery delay reimbursement of 1% of the full payment amount for each month of delay.

  1. Vehicle Use

To ensure safe and responsible use of your Veemo vehicle, please carefully review and adhere to the following guidelines. Additional detailed instructions and safety precautions are available in the Veemo SE Manual and in the Veemo Knowledge Base.

General User Guidelines and Safety Warnings:

  1. Refer to the product manual for a complete set of instructions and safety precautions before using the battery.

  2. Do not leave the battery unattended while charging.

  3. Do not disassemble the battery.

  4. Use only manufacturer-recommended chargers.

  5. Avoid charging the battery in extremely cold or hot environments.

  6. Protect the battery from impacts, water exposure, and excessive humidity or temperature.

  7. In the event of an accident, impact, or irregular conditions, inspect the battery’s condition and ensure it is safe to use before charging or operating.

  8. Keep the battery and charger away from flammable materials while charging or in use.

  9. Familiarize yourself with and adhere to all local road regulations.

  10. Determine the vehicle’s legal classification for operation in your area.

  11. Use bike lanes when available, and always obey local traffic laws.

  12. Increase vehicle visibility by keeping all lights on and using high flags where necessary.

  13. Stay vigilant and scan for pedestrians, objects, vehicles, and environmental hazards.

  14. Drive defensively and remain alert at all times.

  15. Never consume alcohol, drugs, or impairing medications before or while operating the vehicle.

  16. Exercise extra caution when operating off designated trails.

  17. Always wear a certified helmet and appropriate protective gear.

  18. The recommended minimum operating age for this vehicle is 16 years old.

  19. This vehicle is intended for on-road use only; avoid off-road operation.

  20. Never operate on hills with a gradient steeper than 20 degrees.

  21. Avoid riding on steep hills as it may cause the vehicle to overturn.

  22. Do not drive at speeds beyond your skill level or those appropriate for the conditions.

  23. Read the owner’s manual and all warning labels before operating the vehicle.

  24. If you are new to this type of vehicle, practice in a safe, controlled environment before riding in traffic.

  25. Although street-legal, this vehicle does not provide crash protection. Evaluate road and traffic hazards carefully.

  26. Regular safety-related maintenance is required; refer to the owner’s manual for details.

  27. Ensure the vehicle has sufficient charge to complete your trip and return safely.

  28. Be mindful of your feet near pedals or chassis parts when pushing the vehicle backward to avoid shin injuries. Exit the vehicle and roll it back if necessary.

  29. Avoid wearing loose clothing that could get caught in the transmission system.

  30. Improper tire pressure or overloading can lead to loss of control.

  31. Exercise caution when navigating curbs or obstacles to prevent damage to the chassis or suspension.

  32. Inspect and tighten all axles, steering components, and seat adjustment bolts to the specified torque values before use.

  33. Be aware of the trike’s tendency to tip over. Familiarize yourself with its stability limits and exercise caution when turning at any speed.

  34. Avoid overloading the rear cargo area, as it can compromise stability.

  35. Always engage the parking brake before leaving the vehicle.

  36. If traveling in remote areas, carry necessary tools, spare parts, a first aid kit, a mobile phone, and sufficient expertise to address potential issues.

By following these guidelines, you can help ensure a safe and enjoyable experience with your Veemo vehicle.

  1. Warranty

EnvoDrive Systems provides a comprehensive 1-year warranty for all ENVO buyers unless otherwise communicated, covering manufacturing defects and ensuring a high-quality experience. This warranty includes support for critical components such as the frame, battery, motor, and electronics under normal use conditions. Warranty claims must be made by contacting EnvoDrive Systems directly and providing proof of purchase and details of the issue. If you encounter any issues covered under warranty, the most efficient way to initiate a claim is by submitting a ticket through our Envo Ticketing System. Please visit our Contact Us page at https://veemo.ca/pages/contact to start the process.

Please note that the warranty does not cover:

  1. Normal wear and tear (e.g., tires, brake pads).

  2. Damage resulting from misuse, neglect, or unauthorized modifications.

  3. Issues caused by improper assembly, maintenance, or storage.


  1. Repairs and Service

We are committed to ensuring that your Veemo operates smoothly. For all repair and service inquiries, please use the Envo Ticketing System to get in touch with us. By submitting a ticket, our support team can efficiently address your concerns and provide guidance. Please note that due to high inquiry volumes, we may not be able to respond to phone calls promptly. To ensure you receive the quickest assistance, we strongly recommend using the ticketing system. This allows us to keep track of your request and respond as effectively as possible.

Veemo owners have the option to service and repair their Veemos either by performing DIY repairs or by bringing them to a local bike shop for professional service. Veemo provides detailed resources in the knowledge base to help guide owners through self-repairs and maintenance procedures. This includes comprehensive guides on how to service different components of your Veemo. For those who prefer professional assistance, local bike shops can also be utilized for repairs and maintenance, but any associated labor costs are the responsibility of the customer.

  1. Returns

Veemo products are built-to-order, and as such, returns are not accepted. However, in unique circumstances where a customer wishes to request a return of a Veemo due to an uncontrolled situation, the decision to accept the return is at the sole discretion of Envo’s management team on a case by case basis.

If a return is approved, the following conditions may apply:

  • A minimum 15% restocking fee will be charged, in addition to shipping and logistics costs for returning the product to our warehouse for brand new condition in original packaging.

  • If the Veemo has been used, and shows any signs of wear and tear, Envo’s management team will assess its condition and determine whether a repurchase at fair market value or listing on available Veemo marketplace as used vehicle can be an option.



  1. Limitation of liability

The manufacturer and distributor of this electric bike shall not be liable for any direct, indirect, incidental, or consequential damages arising from accidents, collisions, tip-overs, or other incidents resulting in injuries to the rider, passengers, or third parties, or in damage or loss to vehicles, property, or cargo. This limitation applies to the use of the vehicle as a whole or any of its components, including the battery, charger, motor, controller, and related parts. It also includes damages caused by failures in control, stability, braking, or breakage of the system or its components, as well as risks associated with lithium-ion battery and charger use, such as fire, explosion, or other hazards during use or recharging. The user assumes full responsibility for the proper assembly, maintenance, and operation of the product, including compliance with all safety instructions provided in the user manual and adherence to applicable local regulations. This limitation applies to all claims, whether based on warranty, contract, or tort, and does not affect statutory rights that cannot be excluded under applicable law.

  1. Defamation

Customers agree not to engage in any activity that may harm the reputation, credibility, or goodwill of the Veemo product or the Envo brand. This includes but is not limited to making false, misleading, or defamatory statements about Veemo, Envo, or their representatives in any medium, including online, print, or verbal communications. Constructive feedback is welcomed and can be directed to Envo’s customer support channels for appropriate handling. Any breach of this clause may result in legal action or the termination of warranty and support services.