Terms & Conditions

VEEMO TERMS AND CONDITIONS

ENVO Drive Systems Inc. (d.b.a Veemo)

1685 Ingleton Ave, 

Burnaby, B.C. V5C 3V6


At Veemo, we are on a mission to create healthier communities and promote environmental sustainability through innovative transportation solutions. We believe in working together to build a better future and strive to ensure fairness and transparency in all our interactions. While we are committed to delivering exceptional service, we acknowledge that there may be limitations and imperfections along the way. That’s why it’s important to carefully read and understand our Terms and Conditions outlined below. By placing an order, you agree to the Privacy Policy, and the Terms and Conditions outlined in this document. Thank you for supporting our vision and joining us on this journey toward a sustainable future.

  1. Understanding Veemo

Veemo is a built-to-order product, meaning that each unit is custom-made specifically for you. Due to the high cost of logistics and transportation, it is essential that you fully understand the suitability of this product for your needs or the needs of the intended user before making a purchase.

Test Rides and Learning Opportunities

  • Local Test Rides: If there is a Veemo dealer near you, we strongly encourage you to contact them to arrange a test ride. Experiencing the Veemo firsthand will help you determine if it meets your expectations.

  • Veemo Ambassadors: In areas where Veemo Ambassadors are present, you can reach out to them for detailed product insights or to arrange a test ride. Ambassadors are knowledgeable and ready to assist with any questions you may have.

  • Visit Our Headquarters: You are welcome to visit our headquarters in Vancouver to test ride a Veemo. This can be an excellent opportunity to gain a thorough understanding of its features and functionality.

  • Online Resources: Take advantage of the extensive materials we provide, including detailed product specifications, instructional guides, and demonstration videos available on our website and YouTube. Reading user reviews can also provide valuable insights into the experiences of current Veemo owners.

Street & Bike Lane Legality

  • Veemo is designed to be legal for use in bike lanes across North America and Europe. However, local laws and regulations may vary. It is your responsibility to inquire with your local authorities to ensure compliance with regional requirements.

  • Consider factors such as speed limits, road-sharing rules, and helmet requirements to ensure you can safely and legally operate the Veemo in your area.

Specifications

The specifications for your Veemo, as listed on Veemo.ca, reflect the intended design and performance of the vehicle at the time of purchase. However, due to various factors—including but not limited to changes in regulations, supply chain limitations, and safety-related issues—the specifications of your Veemo may differ slightly from those displayed on the website. Veemo reserves the right to modify or update specifications without prior notice.

One important consideration for Veemo's design is its bike lane-friendly features, which include a narrow track width that enables it to navigate urban environments with ease. However, this design feature can result in stability issues at higher speeds or in windy conditions. It's important to understand that while Veemo is optimized for urban commuting, certain design choices may impact performance in specific scenarios.

This document, including these specifications and terms, serves as a purchase agreement between you and Veemo. By accepting these terms, you acknowledge that your Veemo may not have the exact specifications as those presented on the website, and that any variations are not grounds for return or warranty claims.

Range

The range of the Veemo's electric assist depends on a variety of factors, and real-world conditions may lead to significant variations in the distance you can travel on a single charge. Under ideal conditions—such as riding on flat roads with no wind, a low rider weight, high tire pressure, and using Level 1 electric assist—Veemo’s electric assist can allow for a range of up to 100 km. However, various external factors can have a substantial impact on the vehicle's range, including:

Terrain: Steeper hills or frequent elevation changes will reduce range.

Wind: Headwinds or crosswinds will increase resistance and reduce battery life.

Rider Weight: Heavier riders or cargo will drain the battery more quickly.

Electric Assist Level: Higher levels of electric assist (Level 5) will consume more power.

Use of Throttle: Frequent use of the throttle will further reduce range.

Temperature: Extreme temperatures (both hot and cold) can negatively affect battery performance and overall range.

Given these factors, your Veemo's range may differ from the ideal maximum, especially under challenging riding conditions.

For users seeking extended range, additional batteries can be purchased separately and easily swapped out, allowing you to extend your ride duration as needed. For most daily commutes, the battery included with your Veemo will be sufficient to meet your needs. However, if you frequently encounter challenging conditions, you may want to consider purchasing extra batteries for added flexibility.

By purchasing and using your Veemo, you acknowledge that the range can vary significantly based on your specific riding conditions and that no guarantees are made regarding the exact range you will achieve.

By taking the time to research, test, and evaluate Veemo thoroughly, you can make an informed decision and ensure that it is the right solution for your mobility needs. If you have further questions, feel free to contact our customer support team, who are always ready to assist you.

  1. Ordering

Your deposit payment is refundable for 14 days, after which it is no longer refundable due to the high cost of logistics associated with arranging production of your made-to-order Veemo. We will contact you to inform you of the availability of a Veemo, and deliveries will proceed based on a First-In-First-Out (FIFO) method, according to the order in which deposits are received.

Deposit Options:

  • $500 Deposit: By selecting this option, you initiate the production of a made-to-order Veemo. This deposit is refundable for 14 days from the date of payment. After 14 days, the $500 deposit becomes non-refundable due to the irreversible costs associated with arranging production for your order. If no cancellation is made within this period, the $500 deposit will be applied toward your final payment for the full price of the Veemo, which will be collected upon delivery.

  • Full Payment: By choosing to pay the full purchase price upfront, you will receive a discount of 4% off the total purchase price of your Veemo. When you make the payment, you initiate the production of a made-to-order Veemo. The full payment amount is refundable for 14 days from the date of payment. After 14 days, the full purchase price minus the $500 deposit remains refundable, however, the $500 portion of the payment becomes non-refundable due to the associated production costs. After your Veemo ships, the payment is still refundable, however a restocking fee of 15% of the full purchase price will apply.

Production and Delivery: 

Initiating production of a made-to-order Veemo requires a deposit. The estimated delivery date of your Veemo depends on our current inventory status in different regions, so please reach out to us about your delivery timeline. Please note that this is only an estimate, as factors beyond our control, such as supply chain disruptions, may affect the final delivery date. If the delivery of your Veemo exceeds the estimate Envo provides, you will be compensated with a delivery delay reimbursement of 1% of the full payment amount for each month of delay.

A Deposit only provides you with the rights expressly provided in these Terms and does not grant you any other rights, including, without limitation, a guarantee of a vehicle price or delivery date.

  1. Payment

Payment Options

Veemo offers multiple payment options to suit your needs. You can choose to pay in full at the time of purchase or take advantage of our financing options to spread the cost over manageable installments. Financing availability and terms may vary depending on your location and credit eligibility.

Financing

Financing is a great way to make your Veemo purchase more accessible. If you’re interested in financing, please reach out to our team for more details on available plans, rates, and requirements. Our team is happy to guide you through the process and answer any questions you may have.

Duties and Taxes

Additional duties, taxes, or import tariffs may apply based on your shipping address. These charges are determined by your local customs authorities and are the responsibility of the customer. Please check with your local customs office for more information on potential costs.

Contact Us

If you have any questions about payment methods, financing options, or additional fees, please don’t hesitate to contact us. Our team is here to help ensure your Veemo purchase experience is smooth and hassle-free.

  1. Shipping and delivery

Veemo is a made-to-order product, carefully crafted to ensure the highest quality and precision. Please speak with one of our representatives to get an estimate of when you can receive your Veemo. Shipping times vary based on your location relative to our fulfillment centers. Please note, delivery timelines may be influenced by factors such as carrier delays, customs processing (for international shipments), or unforeseen circumstances.
For your convenience, you may have the option to pick up your Veemo from a nearby Envo dealer if inventory is available at that location. To explore this option, please contact your nearest Envo dealer directly to confirm whether they carry Veemo in stock. While we strive to meet the estimated time frames, we cannot guarantee specific delivery dates. We will keep you updated throughout the production and shipping process and provide tracking information once your Veemo has shipped.
If the delivery of your Veemo exceeds the estimate Envo provides, you will be compensated with a delivery delay reimbursement of 1% of the full payment amount for each month of delay.
If you have any questions about your order status or delivery, please don’t hesitate to contact our customer service team.

  1. Vehicle Use

To ensure safe and responsible use of your Veemo vehicle, please carefully review and adhere to the following guidelines. Additional detailed instructions and safety precautions are available in the Veemo SE Manual and in the Veemo Knowledge Base.

General User Guidelines and Safety Warnings:

  1. Refer to the product manual for a complete set of instructions and safety precautions before using the battery.

  2. Do not leave the battery unattended while charging.

  3. Do not disassemble the battery.

  4. Use only manufacturer-recommended chargers.

  5. Avoid charging the battery in extremely cold or hot environments.

  6. Protect the battery from impacts, water exposure, and excessive humidity or temperature.

  7. In the event of an accident, impact, or irregular conditions, inspect the battery’s condition and ensure it is safe to use before charging or operating.

  8. Keep the battery and charger away from flammable materials while charging or in use.

  9. Familiarize yourself with and adhere to all local road regulations.

  10. Determine the vehicle’s legal classification for operation in your area.

  11. Use bike lanes when available, and always obey local traffic laws.

  12. Increase vehicle visibility by keeping all lights on and using high flags where necessary.

  13. Stay vigilant and scan for pedestrians, objects, vehicles, and environmental hazards.

  14. Drive defensively and remain alert at all times.

  15. Never consume alcohol, drugs, or impairing medications before or while operating the vehicle.

  16. Exercise extra caution when operating off designated trails.

  17. Always wear a certified helmet and appropriate protective gear.

  18. The recommended minimum operating age for this vehicle is 16 years old.

  19. This vehicle is intended for on-road use only; avoid off-road operation.

  20. Never operate on hills with a gradient steeper than 20 degrees.

  21. Avoid riding on steep hills as it may cause the vehicle to overturn.

  22. Do not drive at speeds beyond your skill level or those appropriate for the conditions.

  23. Read the owner’s manual and all warning labels before operating the vehicle.

  24. If you are new to this type of vehicle, practice in a safe, controlled environment before riding in traffic.

  25. Although street-legal, this vehicle does not provide crash protection. Evaluate road and traffic hazards carefully.

  26. Regular safety-related maintenance is required; refer to the owner’s manual for details.

  27. Ensure the vehicle has sufficient charge to complete your trip and return safely.

  28. Be mindful of your feet near pedals or chassis parts when pushing the vehicle backward to avoid shin injuries. Exit the vehicle and roll it back if necessary.

  29. Avoid wearing loose clothing that could get caught in the transmission system.

  30. Improper tire pressure or overloading can lead to loss of control.

  31. Exercise caution when navigating curbs or obstacles to prevent damage to the chassis or suspension.

  32. Inspect and tighten all axles, steering components, and seat adjustment bolts to the specified torque values before use.

  33. Be aware of the trike’s tendency to tip over. Familiarize yourself with its stability limits and exercise caution when turning at any speed.

  34. Avoid overloading the rear cargo area, as it can compromise stability.

  35. Always engage the parking brake before leaving the vehicle.

  36. If traveling in remote areas, carry necessary tools, spare parts, a first aid kit, a mobile phone, and sufficient expertise to address potential issues.

By following these guidelines, you can help ensure a safe and enjoyable experience with your Veemo vehicle.

  1. Warranty

EnvoDrive Systems provides a comprehensive 1-year warranty for all Veemo buyers unless otherwise communicated, covering manufacturing defects and ensuring a high-quality experience. This warranty includes support for critical components such as the frame, battery, motor, and electronics under normal use conditions. Warranty claims must be made by contacting EnvoDrive Systems directly and providing proof of purchase and details of the issue. Please note that the warranty does not cover:

  1. Normal wear and tear (e.g., tires, brake pads).

  2. Damage resulting from misuse, neglect, or unauthorized modifications.

  3. Issues caused by improper assembly, maintenance, or storage.


  1. Repairs and Service

Veemo owners have the option to service and repair their Veemos either by performing DIY repairs or by bringing them to a local bike shop for professional service. Veemo provides detailed resources in the knowledge base to help guide owners through self-repairs and maintenance procedures. This includes comprehensive guides on how to service different components of your Veemo. For those who prefer professional assistance, local bike shops can also be utilized for repairs and maintenance, but any associated labor costs are the responsibility of the customer.

Parts provided under the Veemo warranty are covered; however, customers will be responsible for the cost of installation and labor, which is not covered under the warranty. For more details regarding the warranty, please refer to Veemo’s official warranty policy.

  1. Returns

  1. Unused & in original packaging

Any Veemo can be returned within 30 days of delivery, provided that it has not been ridden and is still in its original packaging. Customers who choose to return their Veemo will be charged a 15% restocking fee and must cover the cost of shipping the Veemo back to EnvoDrive Systems.

  1. Used

Veemos that show signs of use, damage, or are not returned in their original packaging will not be eligible for a return. Customized or modified Veemos are not eligible for returns. Customers are responsible for ensuring that the Veemo is properly packaged and shipped to avoid damage during transit. EnvoDrive Systems reserves the right to deduct additional fees from the refund if the Veemo is returned damaged due to improper packaging. Refunds will be issued to the original payment method within 14 days of receiving and inspecting the returned Veemo.

  1. Limitation of liability

In no event, subject only to the limits of applicable law, shall our aggregate liability arising out of or related to these terms, whether arising out of or related to breach of contract, tort (including negligence) or otherwise, exceed the total amounts paid to us by you pursuant to these terms. We will not be liable for any consequential, indirect, incidental, special, exemplary, punitive, or enhanced damages arising out of, relating to, or in connection with any breach of these terms, regardless of (a) whether such damages were foreseeable, (b) whether or not a proposed defendant was advised of the possibility of such damages, and (c) the legal or equitable theory (contract, tort, or otherwise) upon which the claim is based.

  1. Defamation

Customers agree not to engage in any activity that may harm the reputation, credibility, or goodwill of the Veemo product or the Envo brand. This includes but is not limited to making false, misleading, or defamatory statements about Veemo, Envo, or their representatives in any medium, including online, print, or verbal communications. Constructive feedback is welcomed and can be directed to Envo’s customer support channels for appropriate handling. Any breach of this clause may result in legal action or the termination of warranty and support services.